Washi paper - Autumn colors (greens) | tearable washi sheet

Shipping information here

USA customers please read:
On August 29th, all orders shipped from Portugal to the US could be subject to a 15% tariff (on declared value) & extra import duties upon arrival.
At this time, we don't have the ability to pre-pay, charge or even calculate these duties, due to lack of capacity from our postal services - shipments from Portugal to the US are suspended starting on August 26th and until our postal services are able to implement a pre-paid duties system, required by US authorities.
The overall information is still very unclear and it might take some time to stabilize and become more predictable. For this reason we will hold shipments to the US  until we can access more reliable information and until all the necessary requirements are in place  by our postal services.
If you have an open order, or plan to order soon, we can hold the order until we are able ship it again or we can cancel it now. 
We are extremely apprehensive on how these changes will affect the future of HPP as a huge part of our customers are located in the USA and have been such great supporters for so many years (many since 2015!). We will actively be looking for any new information and keeping customers updated, while still trying to find the best solutions to make shipping to the US as smooth as possible.
 We truly hope you can continue to shop with HPP. We appreciate you so much!

CUSTOMS, TAXES & IMPORT DUTY FEES:
Tax, duties or tariffs are not included in the pricing or shipping costs. The customer is responsible for knowing and paying all the import customs fees, tariffs and duties that might apply to their country. We can't accept or provide refunds on returned orders due to customer refusing to pay duties and fees for the order.  Please check your country's import fees and laws before placing an order.

How can I contact you?
Please email us with any questions to vanessa@hellopetitepaper.com

What's your processing time?
Estimate of 2 TO 4 WEEKS, unless otherwise stated (please check the shop announcement or item description). Items are made to order, therefore the processing time might vary depending on order influx. We appreciate your patience while we work on your new goodies!

When will I receive my order?
We can only offer an estimate, since shipping times may vary due to variables out of our control. Europe: 5 to 14 business days; Worldwide: 10 to 30 business days.

How can I track my orders? How do you ship orders?
We always ship priority mail with tracking, using the national Portuguese postal services (CTT) - so you shpuld receive your order through your national postal services too. To follow your order, we recommend that you use CTT website or you can also use your country's national postal service (such as usps, correos, royal mail, canada post, postNL, etc). Sometimes the tracking only updates when the package enters your country.

What if my order is lost?
If your order is taking longer than the estimate shipping time, you should contact your local postal services right away and open a claim. You should also contact us, so we can open a postal claim as well on our end. An order is considered lost after 90 days of shipment date. If the order is lost we can offer a replacement or shop credit.
Please make sure your address is correct. Orders lost due to incorrect address won't be refunded or replaced. If an order is returned to us due to incorrect address we can re-ship the order if the  shipping fee is paid again.

Do you ship to my country?
Yes, we ship worldwide!

 How much are your shipping fees?
This will depend on the destination and item type/weight. You can see the shipping costs before checkout. All orders include a tracking number. Flat rate fee of $4.95 for stickers shipped to most destinations.

Do you accept returns, cancellations or exchanges?
We don't accept returns or exchanges outside of the European Union - only exception: incorrect or damaged items, upon proof provided and/or package returned (customer is responsible for the returning fees).
Cancellations should be requested in 48 hours after the order is placed.
EU customers have a return window of 14 days after receiving the order.

Is VAT included for EU customers?
We do not charge VAT to our European customers, we absorb the 23% fee so you can always shop at the best price we can offer!

Why is my coupon code not working?
We do not allow coupon codes on certain items, such as sale items or perhaps a better coupon might already being offered at that time. Some coupons can't be combined with others.

Do you combine orders?
If your orders are placed a few days apart we are usually able to combine and refund extra shipping fees, please contact us.


My stickers have a problem. Can I get a refund?
If you find anything wrong with your stickers, please contact us immediately and we can offer a replacement, refund or shop credit. Please provide a detailed description and image/video of the problem.
Please keep in mind the stickers are handmade in house, allow slight imperfections, especially foiled items.

Do you offer custom orders?
We don't offer any customization at this time.

How do you use my information?
Hello Petite Paper doesn't have access to any financial information, as it is handled by thrid party providers. You shipping address and email are only used for shipping orders and direct communication with the customers regarding their orders or newsletter emails if the customer has agreed to receive such e-mail newsletters. We do not share or use your information in any other way.