FAQ/CONTACT US


How can I contact you?

Please email us with any questions to vanessa@hellopetitepaper.com

Do you ship to my country?
We ship worldwide!

 

How much are your shipping fees?
This will depend on the destination and item type/weight. You can see the shipping costs before checkout. All orders include a tracking number.

 

What's your processing time?
***Current processing times: 1 to 3 weeks, otherwise stated in the product description***
The current estimated processing time is displayed on the top right corner of our shop front page or in the item description. Items are made to order unless otherwise stated.

 

When will I receive my order?
We ship from Portugal, in Europe - orders shipped to Europe usually take 5-15 business days and orders shipped to the rest of the world can take 15 to 30 business days. We can only offer an estimate shipping time, as these vary according to destination, shipping method, weather, customs authorities and postal services. We recommend that you use CTT website to track your order

 

What if my order is lost?
If your order is taking longer than the estimate shipping time, you should contact your local postal services right away and/or open a claim. You can also contact us, so we can open a postal claim as well. If your order turns out to be lost, we can offer a refund or replacement.
Please make sure your address is correct. Orders lost due to incorrect address won't be refunded or replaced.

 

Do you accept returns, cancellations or exchanges?
We don't accept returns or exchanges outside the EU.
Cancellations should be requested in 24 hours after payment is received.

Why is my coupon code not working?

We do not allow coupon codes on certain items, such as sale items, mystery kits, TN kits or other limited edition items.

Do you combine orders?
If your orders are placed a few days apart we might be able to combine, please contact us.

My stickers have a problem. Can I get a refund?
If you find anything wrong with your stickers, please contact us with a picture, so we can help as best as we can.
Please keep in mind the stickers are created in a home-based operation, allow slight imperfections.


Do you offer custom orders?
We can't offer customization at this time.